Cancellations and Returns Policy
We assure you that all items available on diycomponents.in are 100% genuine and sourced from reputed OEM.
How do I cancel an order?
You can cancel your order if the order has not been shipped already, please call/write to us to cancel an order. To, make this a hassle free transaction for you, we request you to go through below mentioned conditions before processing the cancellation order on your request. We will not be able to cancel an order that has already been shipped.
Do you allow for partial cancellation of an order ?
A partial cancellation can be done provided the order has not been shipped, however it is not possible online at the moment. Please get in touch with us for partial cancellations.
Can I return components/kits ?
We do allow for return of components/kits within 10 days of shipment.
Prior to returning any Goods to the Firm for any reason, the Customer must contact the Firm. All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Firm and for providing proof of delivery of such return.
diycomponents operates a 10 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Firm within 10 days of delivery to the Customer. The Customer should clearly quote the Customer’s order number. Any Goods returned after 10 days as ’unwanted’ or ’incorrectly ordered’ will only be accepted at the discretion of the Firm. All Goods returned (whether within 10 days of delivery or otherwise) will be subject to a restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of INR 500).We allow for return of components provided they have not been soldered onto pcb's, wire's tinned, tampered or used in any form.
Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in European Union's Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (RoHS) may not be returned under this Condition . Any Goods which are not in catalogue or are non-stock items may not be returned under this Condition . Any static sensitive Goods supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied has been opened, tampered with or damaged.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your cancellation/return request then rest assured that we have initiated your refund request and are following up with our payment partners for the same. Sometimes it takes a longer amount time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.